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Guest Reviews of Sheraton Indianapolis Hotel At Keystone Crossing

overall rating
3.4
out of 5
Brooke
As long as you are not planning to spend any time in your room, this is a fine hotel. The lobby area is very nice and the accessibility to the Fashion Mall is great. However, the guest room did not meet our expectations. The bathroom had part of the ceiling falling down and the comforter had lumps in out from trying to wash it in the washing machine. Not a horrible hotel, but don't be surprised when your first impression doesn't hold true once you see your room.
Wireless Internet available, connected to mall.
Bathrooms need remodeling, comforter was lumpy.
overall rating
3.3
out of 5
Gail
The hotel location is great! The staff is friendly and the rooms are decent in size as well as generally clean, although the bathtub was stained and dirty. The room was older with a 2 month old HBO guide and no hotel binder. The fitness room is not in the hotel and there is a charge. The indoor pool was not heated, or kept at a cold temp. Can't beat the location for a fun shopping trip in Indianapolis though!
The location was excellent and the front desk staff was helpful.
The bathtub was stained and dirty; outdated info on the amenities on the web and in room. Charges for gym not listed on web or in hotel info.
overall rating
3.4
out of 5
Greg
It was in a great location. The staff were first rate. The lobby, restaurant, and bar were very nice. The rooms were quite dated. Furniture had lots of scratches and dents. Bathroom fixtures very dated. Signs of rust beginning to show through in spots on the ceiling. Bed was comfortable and linens were current and fresh.
The lobby, restaurant and bar were nice.
Rooms were dated and in need of upgrades.

Sheraton Indianapolis Hotel At Keystone Crossing

8787 Keystone Crossing , Indianapolis, Indiana
Guest Score:   based on 402 guest reviews
Rooms from
$152

Sheraton Indianapolis Hotel At Keystone Crossing Hotel Information

Accommodations
Highlights of comfortable accommodations are mini bars, coffee and tea makers, refrigerators, televisions with cable channels and remote controls, Sheraton Sweet Sleeper beds, Sheraton Sweet Sleeper Dog beds, bathrobes, ergonomic desk chairs and dual-line telephones with voice mail.
Amenities offered
You can join aerobic classes to keep fit and de-stress. Laze around in the indoor heated swimming pool and / or whirlpool. A gift / sundry shop is on the property for toiletries, stationery and souvenirs. The Lobby Bar presents light fare in casual atmosphere. The Keystone Café serves Italian cuisine. The hotel offers high-speed Internet and audio visual equipment in all event rooms.
  • Restaurant
  • Pets allowed
  • Room service
  • Meeting/banquet facilities
  • Bar
  • 24-hour front desk
  • Fitness centre
  • Golf course (within 3 km)
  • Newspapers
  • Non-smoking rooms
  • Business centre
  • Laundry
  • Dry cleaning
  • Facilities for disabled guests
  • Ironing service
  • Free parking
  • Internet services
  • Lift
  • Express check-in/check-out
  • Safety deposit box
  • Valet parking
  • Gift shop
  • Hot tub/jacuzzi
  • Heating
  • Fax/photocopying
  • Luggage storage
  • WiFi
  • Indoor pool
  • Free WiFi
  • Non-smoking throughout
  • Air conditioning
  • ATM/cash machine on site
  • On-site parking

Guest Score Card

overall rating
4.1
out of 5
#81
of 186 Rated Hotels in Indianapolis

Sheraton Indianapolis Hotel At Keystone Crossing

-86.10989^39.9142

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking.
Pets: Yes, pets are allowed. But the hotel charges a fee.

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