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Guest Reviews of Crowne Plaza Houston Northwest

overall rating
4.0
out of 5
Gene
Fantastic hotel. A minus is that the restaurant is closed on Friday and Saturday nights, however, you can order same menus in room or the bar. Great pool, several church services take place on Sundays in their conference rooms, can really be inspirational.
The location to restaurants and traffic lanes to get anywhere were fantastic.
They have new pillows from the last time we stayed. Previous ones were better.
overall rating
3.6
out of 5
Marie
I love staying at this hotel because for the price, it feels very upscale. The layout of the hotel is very nice, the staff is courteous and the amenities are great.
The way they have done up the beds is fabulous.
Parking stinks, especially when they have events going on.
overall rating
3.4
out of 5
George
Everything was great, but the AC unit in the room had the carpet very wet all around it. I only used the room to pass the night so I didn't mind, but the staff should have been aware of that. The morning we were supposed to check out we woke up late because there was no power nor water. It made it really difficult for us to make it on time to an event. They allowed us to wait in the room after check out time until the wired and power came back on, but it took hours. Power came back on at 1:40 pm but we had to leave the hotel without showering because it was already 3:45 and no waited was on. The check out time is noon.
The cleanliness of the place and the friendliness of staff.
The fire in the kitchen that cut power and water off before checking out.

Crowne Plaza Houston Northwest

12801 Northwest Freeway , Houston, Texas
Guest Score:   based on 681 guest reviews
Rooms from
$68

Crowne Plaza Houston Northwest Hotel Information

Accommodations
All the guestrooms and 23 suites have a work desk with high-speed Internet access, television with cable movie and news channels, pay-per-view movies, CD player, coffeemaker, iron and ironing board, hairdryer and two dual-line telephones with voicemail. Connecting rooms and rollaway beds are available. The suites and executive club level rooms have the added benefit of a complimentary breakfast and evening cocktails.
Amenities offered
This hotel has an outdoor swimming pool, whirlpool and an always-open fitness center. The 24-hour front desk has safe deposit boxes and information on area events and attractions. Other amenities include a business center, guest laundry, same-day dry cleaning service and ice and vending machines. The on-site Remington’s Grill is open for breakfast, lunch and dinner and room service is available from 6am until midnight. Barnie’s Coffee Bar, in the main lobby, is open for breakfast and serves Starbucks coffee.
  • Pets allowed
  • Room service
  • Meeting/banquet facilities
  • Bar
  • 24-hour front desk
  • Fitness centre
  • Golf course (within 3 km)
  • Newspapers
  • Terrace
  • Non-smoking rooms
  • Laundry
  • Dry cleaning
  • Facilities for disabled guests
  • Bridal suite
  • Free parking
  • Internet services
  • Express check-in/check-out
  • Safety deposit box
  • Hot tub/jacuzzi
  • Heating
  • Fax/photocopying
  • Luggage storage
  • WiFi
  • Outdoor pool
  • Free WiFi
  • Non-smoking throughout
  • Air conditioning
  • ATM/cash machine on site
  • Restaurant (à la carte)
  • Restaurant (buffet)
  • On-site parking
  • WiFi available in all areas
Does HotelsByCity recommend this hotel?
This is a great upscale hotel with easy access to downtown Houston with those little luxury items you would expect from a Crowne Plaza. That is the opinion of several guests who have stayed at this property and have no hesitation in recommending the hotel to fellow travelers. Many clients made use of the sleep CD which gave them a perfect night of sleep in a very comfortable bed. The property is close to the freeway but there were no complaints about highway noise. The professional and polite team of employees did a great job to insure that every visitor had an enjoyable stay.
Read our customer reviews below

Guest Score Card

overall rating
4.1
out of 5
#156
of 431 Rated Hotels in Houston

Crowne Plaza Houston Northwest

-95.495774^29.843086

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking. There is no charge.
Pets: Yes, pets are allowed. Fees and restrictions apply..