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Guest Reviews of Hilton Houston Galleria Area

overall rating
3.8
out of 5
Mansoor
I asked the check-in person for a room with 2 beds. She gave me a room that she said had 2 double beds. The room had ONLY 1 bed & it was not ready (not cleaned yet). I went back down & the check in lady did not believe me, but she gave me a room on another floor (2nd floor). That room had an ashtray in it & the room was supposed to be a non-smoking room. Also, the elevator would not take me back to the 5th floor (1st room they gave me) to collect my luggage & move it to the 2nd floor. I had to go back to the desk to get an extra card/key for 5th floor access.
I don't need this type of hassle after being on the road & tired!
good location
incompetent hotel staff
overall rating
3.9
out of 5
Kevin
Overall, the hotel was in great condition. However, I did not expect to receive the same room that I did three months ago around May with a leakage problem. Unfortunately, I was issued the same room with the same problem. I wished the Hilton Southwest staff attend to the problem.
The internet service in the lobby
Received the same room with a water leakage problem from three months ago
overall rating
3.3
out of 5
Mohammad
I ask front desk please move me to other room. They didnt have any room available. Hotel didnt look that busy.
Location.
A/C too noisy.

Hilton Houston Galleria Area

6780 Southwest Freeway , Houston, Texas
Guest Score:   based on 781 guest reviews
Rooms from
$80

Hilton Houston Galleria Area Hotel Information

Accommodations
Each accommodation has a coffee maker, iron, ironing board, 21-inch color television, Nintendo games and two-line phones with data ports and voice mail. Guests of Concierge Level rooms can savor evening hors dÂ’oeuvres, cocktails and continental breakfast.
Amenities offered
Wireless high-speed Internet can be accessed from all sleeping rooms. The Desert Rose Restaurant serves local food in a friendly ambience. Poquito Bar is an ideal place to enjoy cocktails. There is a fitness center, playground and outdoor swimming pool on the property. The onsite business conveniences include audio/visual equipment, fax machine, copier and printer. Travelers can take advantage of elegantly designed meeting rooms.
  • Restaurant
  • Pets allowed
  • Room service
  • Meeting/banquet facilities
  • Bar
  • 24-hour front desk
  • Fitness centre
  • Newspapers
  • Non-smoking rooms
  • Business centre
  • Babysitting/child services
  • Laundry
  • Dry cleaning
  • Facilities for disabled guests
  • Family rooms
  • Breakfast in the room
  • Free parking
  • Internet services
  • Lift
  • Express check-in/check-out
  • Safety deposit box
  • Billiards
  • Gift shop
  • Darts
  • Shoeshine
  • Car hire
  • Heating
  • Fax/photocopying
  • Luggage storage
  • Shops (on site)
  • WiFi
  • Allergy-free room
  • Outdoor pool
  • Free WiFi
  • Air conditioning
  • ATM/cash machine on site
  • On-site parking
  • WiFi available in all areas
Does HotelsByCity recommend this hotel?
This AAA-3 Diamonds property has everything for an enjoyable stay. A number of visitors were happy with well-kept bathrooms, clean spacious rooms with comfy beds, food, service, location and value for the money spent. However, some guests were disappointed with poor customer service, dirty dated rooms, slow elevators and mal-functioning shower.
Read our customer reviews below

Guest Score Card

overall rating
3.6
out of 5
#242
of 431 Rated Hotels in Houston

Hilton Houston Galleria Area

-95.502499^29.7142

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking.
Pets: No, pets are not allowed.