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Guest Reviews of Jw Marriott Houston

overall rating
out of 5
Overall it seems to be a very well managed hotel. The staff was very attentive and friendly.
I liked the attentiveness of the staff. I was greeted promptly in a professional manner.
It was a little noisy at times.
overall rating
out of 5
The interior decor was very well done, modern, perfectly scaled and comfortable. The hotel was posh, but for one of this quailty I expected free wireless internet service. The The soundproofing was below par. I could hear my neighbors every move.
The decor was excellent.
No free wireless, soundproofing grossly inadequate.
overall rating
out of 5
With the room charge being costly, parking should be free or cheaper. Overall, the hotel was a nice place to stay and I would come back.
The location and the atmosphere of the hotel.

Jw Marriott Houston

5150 Westheimer , Houston, Texas
Guest Score:   based on 821 guest reviews
Rooms from

Jw Marriott Houston Hotel Information

All the guestrooms, and 28 suites, have a work area with high-speed Internet access, in-room safe, cordless telephone with voicemail and speakerphone, coffee and tea making facilities, 32-inch HD television with cable movie and news channels, pay-per-view movies, pullout sofa bed, iron and ironing board, alarm clock, bathrobes and a hairdryer.
Amenities offered
Dining options here include the South Coast Restaurant, open for breakfast, the Destino for lunch and dinner, and a Starbucks Coffee House. Room service is available 24/7. The hotel has a connecting indoor-outdoor swimming pool, whirlpool and fitness center. There is a full-service business center, 24-hour front desk, concierge desk, ATM, laundry and dry cleaning services and a gift shop and newsstand.
  • Parking
  • Restaurant
  • Room service
  • Meeting/banquet facilities
  • Bar
  • 24-hour front desk
  • Fitness centre
  • Golf course (within 3 km)
  • Newspapers
  • Non-smoking rooms
  • Business centre
  • Facilities for disabled guests
  • Internet services
  • Lift
  • Express check-in/check-out
  • Safety deposit box
  • Valet parking
  • Hot tub/jacuzzi
  • Shoeshine
  • Car hire
  • Heating
  • Fax/photocopying
  • Luggage storage
  • WiFi
  • Free WiFi
  • Non-smoking throughout
  • Air conditioning
  • Designated smoking area
  • Outdoor pool (all year)
  • Indoor pool (all year)
  • Concierge service
  • Daily maid service
  • On-site parking
  • Private parking
  • Misc parking
  • WiFi available in all areas
  • Paid WiFi
Does HotelsByCity recommend this hotel?
Now that the rooms and lobby have been renovated, this majestic Marriott gets great reviews from those who have stayed here. There were complaints about delays in checking in and getting help from the front desk. Hopefully the new lobby, and some additional help, will solve that problem. This is a great place to stay and most clients say they will be back the next time they visit Houston. Words of advice from former clients: Do not forget the extras when you look at the prices. Parking, Internet access and breakfast costs could add more than $40 to the daily rate.
Read our customer reviews below

Guest Score Card

overall rating
out of 5
of 431 Rated Hotels in Houston

Jw Marriott Houston


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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking. Self-parking costs $15 per day. Valet parking costs $25 per day.
Pets: No, pets are not allowed.

Attractions Near

Hanson Galleries 0.2 mi away
The Galleria 0.2 mi away
Galleria 0.2 mi away
Water Wall 0.4 mi away
Lakewood Church 2.0 mi away
West Oaks Hospital 2.8 mi away
Bayou Bend Collection 3.0 mi away
REI 3.0 mi away
Rienzi Mansion 3.1 mi away
Monarch School 3.7 mi away
Rice Stadium 3.8 mi away
Menil Collection 4.1 mi away