Guest Reviews of Hilton Houston Plaza/Medical Center
out of 5
Overall, our stay was enjoyed. Our room was nice and clean. The location was great. We would definitely stay here again.
Friendly and helpful staff, clean room
Needs some updating
out of 5
Although, the hotel was nearly empty, we were given rooms with one bed. We were two families with one child each. One room had a queen size bed, and the other had a king size bed. We asked for rooms with two beds, we didn't have a choice of rooms. We asked for rollout beds, instead, we were told that the rooms we had does not accommodate rollout beds. We were offered to pay extra for a suite - we did. After we got over being angry about the customer service and lack of understanding form the front desk, we had a nice time. Did I mention that the hotel parking lot was nearly empty? There were no more than 4 quests on our floor. I didn't understand why they wouldn't put us in a room with double beds because occupancy was definitely not a problem.
The location, the cleanliness, pool, walking trail around the pool
We were two families with children.
out of 5
Outdated and , only allowed a room with one King bed. We have two children and the staff told us it would be $20 more to go to a room with double beds. We stated that we would just sleep the baby in her playpen and the older child in our King bed. The manager did upgrade us at that time for no additional fee. None of the floors had ice in the ice machines. Parking at the hotel was an extra $10.
The manager did upgrade us to a room with more beds at no charge
It is very outdated and in the beginning, hotel staff was not accomidating. Also had to pay for parking
The 184-room Hilton Houston Plaza Medical Center is located in the heart of the medical center and operates a complimentary shuttle to the various facilities. Other items included with the room rate are in-room coffee, a morning newspaper and parking. There are numerous meeting rooms available for business or social functions. The largest can accommodate 450 guests. The property is located inside the Loop of Texas Interstate 610, five miles from the Houston Galleria Shopping Center, 25 miles from George Bush International Airport and 10 miles from Houston Hobby Airport. Other nearby landmarks and attractions include Rice University, the Museum District of Houston, MD Anderson Cancer Center, St. Luke's Hospital, Texas Children's Hospital, Texas Heart Institute, Herman Hospital and Transplant Center, Baylor College of Medicine and the University of Texas Health Science Center.
Hilton Houston Plaza/Medical Center Hotel Information
The rooms come with a choice of one king size bed or two double beds. The amenities include a work desk with ergonomic chair and high-speed Internet access, television with cable movie and news channels, two dual-line telephones with voicemail, speakerphone and data ports, coffeemaker, full-size refrigerator, iron and ironing board, easy-to-set alarm clock-radio, bathrobes and a hairdryer. Suites and handicap accessible rooms are available.
This hotel has an outdoor swimming pool, fitness center and a walking track. The 24-hour front desk has safe deposit boxes and information on area events and attractions. Other amenities include a business center, laundry and dry cleaning services, a cocktail lounge, ATM and ice and vending machines. The on-site Garden Court Restaurant is open for breakfast, lunch and dinner and room service is available around the clock with a limited menu available between 11pn and 6am.
24-hour front desk
Golf course (within 3 km)
Facilities for disabled guests
VIP room facilities
Safety deposit box
Shops (on site)
Designated smoking area
ATM/cash machine on site
Shuttle service (free)
Vending machine (drinks)
Vending machine (snacks)
Daily maid service
WiFi available in all areas
Does HotelsByCity recommend this hotel?
Travelers to Houston needing to visit the Texas Medical Center said the location of this Hilton was perfect and the hotel provided a complimentary shuttle which leaves on the half-hour, and picks you up when you call. The rooms here are large, spotlessly clean and have flat screen televisions. Many guests said they received top-notch service from the professional and friendly team of employees. The high-speed wireless Internet was fast although it did cost $9.99/day. Read our customer reviews below