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Guest Reviews of Hilton Houston Plaza/Medical Center

overall rating
5.0
out of 5
Brandy
Overall, our stay was enjoyed. Our room was nice and clean. The location was great. We would definitely stay here again.
Friendly and helpful staff, clean room
Needs some updating
overall rating
4.4
out of 5
Darlene Washington
Although, the hotel was nearly empty, we were given rooms with one bed. We were two families with one child each. One room had a queen size bed, and the other had a king size bed. We asked for rooms with two beds, we didn't have a choice of rooms. We asked for rollout beds, instead, we were told that the rooms we had does not accommodate rollout beds. We were offered to pay extra for a suite - we did. After we got over being angry about the customer service and lack of understanding form the front desk, we had a nice time. Did I mention that the hotel parking lot was nearly empty? There were no more than 4 quests on our floor. I didn't understand why they wouldn't put us in a room with double beds because occupancy was definitely not a problem.
The location, the cleanliness, pool, walking trail around the pool
We were two families with children.
overall rating
4.5
out of 5
Leila
Outdated and , only allowed a room with one King bed. We have two children and the staff told us it would be $20 more to go to a room with double beds. We stated that we would just sleep the baby in her playpen and the older child in our King bed. The manager did upgrade us at that time for no additional fee. None of the floors had ice in the ice machines. Parking at the hotel was an extra $10.
The manager did upgrade us to a room with more beds at no charge
It is very outdated and in the beginning, hotel staff was not accomidating. Also had to pay for parking

Hilton Houston Plaza/Medical Center

6633 Travis Street , Houston, Texas
Guest Score:   based on 58 guest reviews
Rooms from
$89

Hilton Houston Plaza/Medical Center Hotel Information

Accommodations
The rooms come with a choice of one king size bed or two double beds. The amenities include a work desk with ergonomic chair and high-speed Internet access, television with cable movie and news channels, two dual-line telephones with voicemail, speakerphone and data ports, coffeemaker, full-size refrigerator, iron and ironing board, easy-to-set alarm clock-radio, bathrobes and a hairdryer. Suites and handicap accessible rooms are available.
Amenities offered
This hotel has an outdoor swimming pool, fitness center and a walking track. The 24-hour front desk has safe deposit boxes and information on area events and attractions. Other amenities include a business center, laundry and dry cleaning services, a cocktail lounge, ATM and ice and vending machines. The on-site Garden Court Restaurant is open for breakfast, lunch and dinner and room service is available around the clock with a limited menu available between 11pn and 6am.
  • Parking
  • Restaurant
  • Room service
  • Meeting/banquet facilities
  • Bar
  • 24-hour front desk
  • Fitness centre
  • Golf course (within 3 km)
  • Newspapers
  • Terrace
  • Non-smoking rooms
  • Business centre
  • Laundry
  • Dry cleaning
  • Facilities for disabled guests
  • Family rooms
  • VIP room facilities
  • Internet services
  • Lift
  • Express check-in/check-out
  • Safety deposit box
  • Valet parking
  • Gift shop
  • Heating
  • Fax/photocopying
  • Ticket service
  • Luggage storage
  • Shops (on site)
  • WiFi
  • Outdoor pool
  • Non-smoking throughout
  • Air conditioning
  • Designated smoking area
  • ATM/cash machine on site
  • Sun terrace
  • Shuttle service (free)
  • Vending machine (drinks)
  • Vending machine (snacks)
  • Daily maid service
  • On-site parking
  • Private parking
  • Misc parking
  • WiFi available in all areas
  • Paid WiFi
Does HotelsByCity recommend this hotel?
Travelers to Houston needing to visit the Texas Medical Center said the location of this Hilton was perfect and the hotel provided a complimentary shuttle which leaves on the half-hour, and picks you up when you call. The rooms here are large, spotlessly clean and have flat screen televisions. Many guests said they received top-notch service from the professional and friendly team of employees. The high-speed wireless Internet was fast although it did cost $9.99/day.
Read our customer reviews below

Guest Score Card

overall rating
4.2
out of 5
#135
of 431 Rated Hotels in Houston

Hilton Houston Plaza/Medical Center

-95.4034^29.7102

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General Hotel Policies

Check-in: 3:00 p.m.
Check-out: 12:00 noon
Parking: Yes, there is parking. Self-parking costs $12 per day. Valet parking costs $18.95 per day.
Pets: No, pets are not allowed.