Overall, we had a wonderful time. I surprised my family with this trip. This was the second time that we've gone. The first time was for our anniversary and they upgraded us to a suite, which was extremely nice. Very European and very romantic. This trip, we brought the kids and they loved it as well. We were upgraded to a larger room that had a Jacuzzi tub in the bathroom that had shutters that opened up into the bedroom. Hard to describe but a very nice touch. The staff was very friendly and they even had a complementary car that drove you around downtown. They took us to dinner at Kim Sons and then drove us over to the Spindletop (a revolving restaurant on the top of the Hyatt hotel) for dessert and then brought us back to the hotel. A nice touch that could easily have made our stay more expensive. The only downside was room service at breakfast. They forgot to bring mine. I'm not a big fan of room service meals to begin with (almost always cold or at least not very hot) but it took them over 45 min to send up a replacement (still not very good) and then we were charged twice for the item. It took us about 30 minutes at the front desk for them to correct the bill. But I wouldn't hold it against the hotel. We still had a great time.
They upgraded us to a larger room.
Room service forgot an item, looks 50 min to deliver it and then charged us twice.
out of 5
I loved this hotel! It was beautiful! My husband and I stayed there for our anniversary. Our only complaint was that we didn't stay longer!
I loved the romantic and eclectic decor. The staff was extremely accommodating.
out of 5
Overall, a really nice hotel. Better for couples, less for families. Great design, style and huge bathrooms (my son's favorite).
Style of the hotel, staff and cleanliness.
$25 valet parking and lack of other parking options.
Hotel Icon, twenty miles from the Bush Intercontinental Airport, is convenient to Reliant Center Convention Center and Stadium Sports Complex, the Texas Medical Center, Hermann Park, Rice University and Museum District. Minute Maid Park, Toyota Center, the Hobby Center for Performing Arts, the Alley Theatre and performance halls are within walking distance of the hotel. Highlights of the hotel include Bath Butler, personal trainer and in-room spa services; 24-hr executive fitness center; and full-service BALANCE day spa. Wireless high-speed Internet, local telephone calls, car service within downtown district and bottled water in the fitness center are complimentary. The Wine Vault, rooftop terrace with panoramic views and the three-level Penthouse Ritz Suite are specially designed for small intimate parties and gatherings.
Hotel Icon, Autograph Collection Hotel Information
Each luxurious accommodation is decorated with rich fabric in vibrant colors to please your senses. Roomy bathrooms feature Jacuzzi, garden or claw-footed tubs; free Molton Brown of London bath products; and marble countertops.
You can spend leisure in front of 27-inch color television with games and on-demand movies. The hotel can also arrange a printer, copier and fax machine upon request. Wireless high-speed Internet can be accessed from any part of the hotel. VOICE, an award-winning restaurant and lounge, is a perfect venue to savor-sip-socialize. The restaurant serves all meals seven days a week.
24-hour front desk
Facilities for disabled guests
VIP room facilities
Safety deposit box
Spa and wellness centre
Designated smoking area
ATM/cash machine on site
Restaurant (à la carte)
Shuttle service (free)
Special diet menus (on request)
Daily maid service
WiFi available in all areas
Does HotelsByCity recommend this hotel?
This contemporary elegant hotel offers more than a good nights sleep. Almost all travelers were pleased with everything and they would love to stay at the hotel again. They appreciated friendly and helpful staff, restaurant, fitness center, state-of-the-art amenities, valet parking, spacious bathrooms, neat tidy rooms and convenient location. However, a few guests griped about poor service, musty smell in rooms and parking fee. Read our customer reviews below