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Guest Reviews of Westin Houston Downtown

overall rating
3.6
out of 5
Debbie
Customer focused wait staff, very comfortable beds and room overall.
Great food.
No bell staff available at check out; Food expensive.
overall rating
4.1
out of 5
Joe
Great hotel. Clean and attractive. Most employees very friendly and helpful. Great for business or pleasure. Will return.
Appearance.
Some unpersonable staff.
overall rating
4.3
out of 5
John
Great hotel. Good location. Friendly staff.
Well kept.
Nothing.

Westin Houston Downtown

1520 Texas Avenue , Houston, Texas
Guest Score:   based on 1346 guest reviews
Rooms from
$139

Westin Houston Downtown Hotel Information

Accommodations
Accommodations feature thoughtful amenities, such as luxurious leather chairs, ottomans, classic furnishings, Aveda® premium bath toiletries, safes for laptops, three dual-line telephones, ceiling fans, DVD players, full-size ironing boards, irons, 27-inch televisions with remote control and mobile desk stations.
Amenities offered
Vic & Anthony’s Steakhouse serves world-class seafood and steaks in stylish ambience. Elegantly designed onsite meeting and board rooms can accommodate up to 500 guests. The hotel also offers audio/visual equipment for the events. Exercise enthusiasts can sweat out in the onsite fitness center. A gift shop for souvenirs and sundries; and safety deposit boxes for valuables are within the premises.
  • Parking
  • Pets allowed
  • Meeting/banquet facilities
  • 24-hour front desk
  • Fitness centre
  • Non-smoking rooms
  • Business centre
  • Dry cleaning
  • Internet services
  • Lift
  • Express check-in/check-out
  • Valet parking
  • Gift shop
  • Shoeshine
  • Heating
  • Luggage storage
  • WiFi
  • Free WiFi
  • Non-smoking throughout
  • Air conditioning
  • ATM/cash machine on site
  • Concierge service
  • Shuttle service (free)
  • Shared lounge/TV area
  • On-site parking
  • Private parking
  • Paid WiFi
Does HotelsByCity recommend this hotel?
This full-service plush hotel offers an assortment of modern comforts for a pleasant stay. Most of the visitors appreciated well-kept rooms, comfy beds, Nintendo, DVD players, free Internet, ice machine, Aveda toiletries, food, bar, shuttle, location, price and friendly staff. However, some guests were disappointed with bed bugs, ignored room preferences, dated gym, poor customer service, noise, expensive parking, faulty cancellation policy and poorly lit rooms.
Read our customer reviews below

Guest Score Card

overall rating
4.1
out of 5
#148
of 431 Rated Hotels in Houston

Westin Houston Downtown

-95.358023^29.757313

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General Hotel Policies

Check-in: 4:00 p.m.
Check-out: 11:00 a.m.
Parking: Yes, there is parking. But the hotel charges a fee.
Pets: No, pets are not allowed.